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Business Administration Apprentice - People eRostering Assistant

National Apprenticeship Wage

Main area
National Apprenticeship Wage
18 months (Apprenticeship)
Full time - 37.5 hours per week
Job ref
Walton Hospital/Kingsway
Chesterfield/Derby/Work from Home Options
£4.30 per hour (National Apprenticeship Wage)
Salary period
25/10/2021 23:59

The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities.  DCHS is also an LGBT inclusive employer.  Selection will be on a basis of merit.  The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy.  To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Be outstanding – join an outstanding team!

COVID-19  We recognise that the Covid-19 pandemic has impacted on people in different ways. Please be reassured that at DCHS we understand this and have a risk assessment process in place, where this is needed, to ensure your safety.

Job overview

The People Resource Team support Derbyshire Healthcare NHS Trust and Derbyshire Community Health Services NHS Trust with flexible staffing needs using the Allocate Health Roster system.
This position will offer an opportunity to support across all NHS departments, and to learn about how the workforce is supported to deliver high quality services.
This position will enable you to build Customer Service, IT and Administrative skills whilst working within a fast paced, dynamic and very supportive team, recently shortlisted for the HPMA team of the year Award.

Main duties of the job

The post holder will play a key role in contributing to the continued support and expansion of the HealthRoster application and other associated Allocate products across DCHS.

Assisting staff members with their rostering queries and any additional support needs to agreed quality standards as outlined in the main duties. 

You will be supported to provide timely, accurate and informative administration support to the team, undertaking delegated tasks whilst working to strict time scales.  

This is a training role and support will be provided to undertake all main duties and key responsibilities throughout this apprenticeship by a Workplace Buddy/Mentor.

The post holder will be expected to complete and undertake all aspects of their apprenticeship programme including End Point Assessment within the 18 months.

The post holder will have regular meetings with the Line Manager and Training Provider throughout the duration of their apprenticeship.


Working for our organisation

There has never been a better time to join the NHS for a rewarding career as we celebrate 73 years of the NHS and the  nation recognise the care and compassion delivered by the NHS during the recent pandemic .

If you are looking to start, maintain and advance your career in a healthcare setting and within a thriving and supportive workplace Derbyshire Community Health Services have a range of opportunities available


Derbyshire Community Health Services has been rated as an ‘outstanding’ trust by the Care Quality Commission; we have achieved this by providing high quality patient care within an inclusive organisation that works together and shows care and compassion for each other. 

There has never been a more exciting time to join  us as one of the largest specialist community NHS providers in the country – one that is also among the very best NHS employers as voted by its own staff and by CQC


Detailed job description and main responsibilities

    1. Assisting staff with access to HealthRoster and Employee Online where applicable.
    2. Front line point of contact for managers, and employees.
    3. Take messages, provide information required and liaise with other team members regarding advice, queries or issues of complaint.
    4. Provide basic advice on a range of issues.
    5. Ensure timely, accurate and appropriate information is available at all times.
    6. Maintain and update any filing systems and databases associated with the department.
    7. Provide administrative support to colleagues within the department as required.
    8. Deal with daily queries and tasks whilst adhering to schedules and deadlines.
    9. Work to a high level of accuracy and attention to detail.
    10. Use own initiative to co-ordinate work schedules and timetables to ensure deadlines are met.
    11. Manage the telephone and email inbox and deal with all enquiries in a professional manner signposting to policies / procedures / other departments as appropriate.
    12. Establish and maintain efficient filing systems.
    13. Deal with all incoming and outgoing post associated with the department
    14. Support the production and distribution of any letters or correspondents associated with the department
    15. Supporting the HealthRoster project team
    16. Supporting business as usual processes within the eRoster team
    17. Following up calls/requests for additional information to support rostering
    18. You will be supported to act as a support and guidance for the people resource managers, peers and external reference points such as Allocate, ESR, SBS, other NHS Trusts.
    19. Send and collate any registration or registration paper work for employees across DCHS
    20. Send and collate any DBS paperwork for employees across DCHS
    21. Send and collate feedback forms and other paperwork relating to the Flexible Workforce
    22. You will be supported to act as a support and guidance for the people resource managers, peers and external reference points such as CIPD, ACAS, other NHS Trusts.
    23. Provide basic advice to all levels of management.
    24. Ensure that the Equality and Diversity Policy is applied to all activities within the department.
    25. Maintain quality assurance throughout all aspects of the role.

Person specification


Essential criteria
  • GCSE or equivalent in English Language and Mathematics

Skills and Attributes

Essential criteria
  • Excellent IT skills – MS Office
We are a Living Wage EmployerArmed Forces CovenantApprenticeships logoNo smoking policyHSJ Best places to workMindful employer.  Being positive about mental health.Age positiveDisability confident leaderCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant (Silver Award)Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

Documents to download

Apply online now

Further details / informal visits contact

Greg Benson
Job title
eRoster Manager
Email address

If you have problems applying, contact

People Resource Team
Derbyshire Community Health Services NHS Foundation Trust
Walton Hospital Peter McCarthy Suite
Whitecotes Lane
S40 3HW
07795 641210