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Practice Receptionist / Administrator

NHS AfC: Band 2

Main area
General Practice
NHS AfC: Band 2
Part time - 16 hours per week (over 5 days; Mon-Fri; 07:30-18:30)
Job ref
St Lawrence Road Surgery
£18,546 - £19,918 pa, pro rata
Salary period
25/10/2021 23:59

The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities.  DCHS is also an LGBT inclusive employer.  Selection will be on a basis of merit.  The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy.  To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Be outstanding – join an outstanding team!

COVID-19  We recognise that the Covid-19 pandemic has impacted on people in different ways. Please be reassured that at DCHS we understand this and have a risk assessment process in place, where this is needed, to ensure your safety.

Job overview

This role is to work within a team of Receptionists to support the smooth running of the Practice.

Experience in Primary Care is essential but the right candidate will be considered and full training given.

Main attributes for this role are; to be a team player, able to work under pressure, show empathy for both patients and colleagues.

This role will also require flexibility to work in other areas within administration team and cover holidays and sickness.

Excellent IT skills needed and Experience in System One desirable, as well as other IT platforms such as Microsoft Word and Excel.

Main duties of the job

We have an exciting opportunity for a highly motivated, enthusiastic Receptionist to work for Ripley Medical Centre part of  DCHS. 

This is a newly-created post to support a very busy Practice

Previous medical receptionist experience preferred.

You will need to demonstrate excellent communication skills and have the ability to work closely as at team.

It is essential that you have a keen interest and some experience within primary care.

The post also requires the use of IT clinical system (experience in GP SystmOne an advantage but not essential), along with a good understanding of other IT platforms, such as Microsoft Word,  etc.

The post holder will need to be flexible with the ability to cover sickness and absence of other members of the reception teams within our service.

As an employee it will be your responsibility to ensure that your behaviour and values reflect those set out in the DCHS Way.

Working for our organisation

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

During the pandemic response we have led the implementation of public vaccination centres in collaboration with partners across health and social care.

Detailed job description and main responsibilities

PLEASE NOTE: To view the Job Description and Person Specification, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site.  You will need to register if you do not already have an account

St Lawrence Road Surgery is part of Derbyshire Community Health Services NHS Foundation Trust (DCHS).  We hold the values of DCHS which is to be the best provider of Primary Care Services and a great place to work.

As well as a fundamental ‘pledge' to our staff and patients which promises - in simple terms - how we will govern and manage our organisation.

It has three elements; Quality Service, Quality People and Quality Business; each reflecting our major organisational objectives and highlighting that quality is at the heart of everything we do.

If you feel these are your values - join our team.

Person specification

Education, Qualification and Training

Essential criteria
  • Good numeracy and literacy
Desirable criteria
  • Customer Service Training

Experience and Knowledge

Essential criteria
  • Excellent Communication Skills
  • Use of IT systems
Desirable criteria
  • Use of Systmone Clinical System
  • Experience working in GP surgery
We are a Living Wage EmployerArmed Forces CovenantApprenticeships logoNo smoking policyHSJ Best places to workMindful employer.  Being positive about mental health.Age positiveDisability confident leaderCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant (Silver Award)Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Michelle Farmer
Job title
Practice Manager
Email address
Telephone number
01246 851029
Additional information